Boost Customer Service

ImageNow puts pertinent applicant and policyholder information at staff members' fingertips. Speed underwriting processes by capturing and linking each applicant's file electronically, then automatically route files to the appropriate underwriters, broker service representatives and other associates for immediate action. Managing files in ImageNow eliminates the productivity and budget drain associated with manually duplicating, archiving and retrieving paperwork.

ImageNow at Work in Underwriting

Process Files Upon Arrival

ImageNow captures files submitted via mail, fax, online forms and any other channel, stores them in the secure ImageNow repository and links them to applicant or policyholder records in the POS, providing immediate access to authorized users across your enterprise.

Speed Application Processing

Instant access to applicants' files directly from POS records enables staff members to make faster, more informed underwriting decisions. ImageNow Workflow electronically routes documents across your organization, eliminating paperwork delays and allowing managers to easily track files throughout their lifecycle.

Enhance Customer Service

When customers or agents call with questions, they expect immediate service, not to be put on hold while a staff member looks through a file cabinet. ImageNow allows you to provide this immediate service by creating a direct connection between your staff and the file components they need.

Protect Applicant Privacy

ImageNow safeguards application files in an electronic repository that only users with valid privileges can access. Advanced document and system security measures built in to ImageNow — such as digital signatures, authentication and auditing capabilities — protect every file stored in the system.

ImageNow at Work in Policy Administration

Expedite Policy Information Updates

Quickly process changes to deductibles, terms and other policy details by electronically capturing and storing inbound documents and routing them to the appropriate associates. Alarms alert staff when new documents arrive, encouraging timely action. Information changes are quickly posted to the policyholder record, providing current information to agents in any location.

Reduce Paper-Related Costs

Managing files electronically in ImageNow rather than in file cabinets eliminates manual processing tasks such as filing and photocopying, reduces storage and office supply costs, and liberates valuable floor space.

Improve Information Sharing

WebNow, the browser-based complement to ImageNow, enables agents in any location to access files pertaining to their insureds. ImageNow also works with portal environments to ensure agents have access to current information — facilitating timelier, accurate service and better communication.