Speed Claims Processing

With ImageNow, claims from any source — including online forms, mail and fax — are automatically captured, tied to insureds' records in your claims and policy systems and sent to the appropriate associates via ImageNow Workflow for immediate action. Replacing the paper chase with ImageNow speeds claims processing, enhances service to claimants and allows managers to track metrics like employee productivity.

ImageNow at Work in Claims Management

Improve Claims Turnaround

With claims processing, speed is of primary importance. ImageNow provides instant access to the FNOLs, FROLs, field reports and other claim file components claims processors need to provide timely reimbursement and service. In addition, ImageNow Workflow is easily customized to match your existing claims process, so your team performs the same tasks in the same order — without the costly time delays associated with waiting for paperwork.

Power Productivity

Claims professionals should be able to focus on analyzing claims, not searching for files in a storage area or calling colleagues to track down a document. ImageNow eliminates time-wasting tasks and piles of paperwork by putting claim adjusters and other authorized staff just a single click away from the files they need.

Boost Business Process Management

ImageNow reporting features enable you to track every part of every file from the time it's received until the time it's archived or purged. Customizable reports enable managers to closely assess any aspect of staff productivity and claims metrics, making it easier to focus personnel as needed.