Improve Customer Service

ImageNow puts customer records at users' fingertips, enabling tellers, account managers and other staff to answer inquiries immediately. ImageNow also enhances commercial financial services, back office operations, treasury, legal and other banking functions by replacing the paper chase with more efficient workflow processes that increase the number of transactions your staff is able to process, approve and complete each day.

Invigorate Retail Operations

Importing applications, loan agreements, correspondence and other customer documents into the central ImageNow repository and linking them with records in your banking systems provides a new level of document access to authorized tellers, loan officers and other staff members. Upon receipt, account applications are routed to the appropriate account manager via ImageNow Workflow for immediate action, and can even be sent on to others involved in account setup with just a single click. Instant document access and simplified workflow also speed the processing of deposits and other transactions. Storing signatures cards in ImageNow also helps banks verify customer signatures before issuing funds, helping prevent fraud.

Improve the Customer Experience

Customers expect a timely response to their inquiries; they do not want to be put on hold or called back after a search through a file cabinet. The seamless integration between ImageNow and your banking applications puts any staff member, in any location, just a click away from the documents they need to meet these expectations.

Boost Back Office Operations

ImageNow captures key operational documentation, including corporate treasury service contracts, ACH payment authorizations, vendor agreements and Check21 image exchange agreements and stores them in a secure electronic repository that only authorized users can access. Full-text search capabilities give you the flexibility to find documents stored in ImageNow using ad hoc queries, making it even easier to locate precise information at a moment's notice.

Creating New Efficiency in Treasury Services

ImageNow allows you to capture customer agreements electronically, link them to banking application records and quickly route them on for setup completion. Instant document access enables support areas to confirm the status of customer implementations and utilizations, and reporting features provide verification of turnaround times. ImageNow also links Lockbox and/or Disbursement image files to AP and AR systems, giving commercial customers a new level of document visibility that speeds project completion. ImageNow even supports the provision of add-on services such as image transmissions.