Services Optimized According to Your Needs

ImageNow customers enjoy implementations that take only weeks, not months, regardless of the scope of your project. Our Professional Services team delivers an ImageNow solution appropriate to the level of services you require — whether it's in-depth project planning, scripting assistance, advanced training or a scaled-down version of all the above.

Once your implementation is complete, you will transition to support where all customers enjoy the same high level of care. Our ultimate goal is to empower customer independence, giving you the tools you need to leverage your ImageNow investment enterprise-wide while remaining just a phone call or mouse click away if you need us.

Deployment Methodology

The combination of Perceptive Software's professional services methodology and technical innovations results in a solution that is delivered quickly and cost-effectively across an enterprise, business area or process.

Scope and Plan

• Confirm project scope and objectives
• Develop project plan
• Project kickoff
• ImageNow administrator training
• Quality checkpoint

Analyze and Design

• Gather and document business and technical requirements
• Analyze and design business processes
• Assess solution gaps
• Procure hardware
• Design solution components
• Finalize design documentation
• Quality checkpoint

Implement and Verify

• Develop test plans
• Build and unit test solution components
• QA test solution components
• Hardware deployment
• ImageNow software installation
• ImageNow software configuration
• ImageNow component implementation
• Integration test of complete solution
• Final system test
• Train the trainer training
• Quality checkpoint

Deploy and Support

• Finalize user training materials
• ImageNow system deployment
• Finalize implementation documentation
• Transition to Product Support team
• User training
• ImageNow system goes live
• Project closeout