University of Michigan

Financial aid, admissions, registrar

The University of Michigan is one of the oldest and most prestigious public universities in the United States. Combined, the school's Admissions and Registrars Offices receive and process more than 120,000 transcript and admission requests each year. That translates into thousands of pages of paperwork each week that need to be readily available for business needs and to meet government regulations.

The Challenge

• Cumbersome, paper-based files of student transcripts, records and correspondence
• Inefficient review processes affect response time to students
• Two years' worth of existing financial aid records to backfile; 10,000 student folders to archive each year
• Document imaging must integrate with existing PeopleSoft Student Administration System
• Tens of thousands of student folders to archive annually ties up staff time
• Government document-retention requirements require long-term storage of student records

The Results

• Immediate one-click access to student documents from any location
• More efficient review process results in quicker response to transcript requests and notification of aid awards
• Easily integrated with PeopleSoft and established infrastructure
• Savings in time, space, and effort with improved accuracy and file retrieval of student records
• Fulfillment of government archiving guidelines without need for hard copy storage