Pittsburg State University

Student financial assistance, admissions, career services, registrar, president’s office, international student services, intensive English program, analysis, planning and assessment, KC Metro center, psychology and counseling, office of information systems, degree checking, human resources, Kansas technology center, technology studies, college of business advising center, continuing and graduate studies

When Pittsburg State University (PSU) used paper processes, answering questions from students who called or visited the Student Financial Assistance office involved a laborious search through dozens of file cabinets that stalled student service. If a document had been misfiled or was on a colleague's desk, the provision of service was further delayed. The instant access ImageNow provides resolves this issue, enabling employees to provide efficient service to students at the main PSU campus and at the Kansas City Metro Center. Other benefits of extending ImageNow campuswide include elevated productivity and the conversion of storage areas into employee work spaces.

The Challenge

• Paper processes delay employees’ responses to students’ questions
• Find a document management system that is effective in multiple areas
• Manually processing paperwork diverts associates away from other tasks
• Paper folders take up too much space and can deteriorate over time

The Results

• Instant document access speeds student service
• Campuswide expansion delivers time and cost savings
• Reduction of manual tasks increases staff productivity
• Storing documents electronically liberates floor space and protects data