Niles Precision Inc

Inspection/Quality Control

Implementing ImageNow workflow made it easier for internal and third-party inspectors at Niles Precision to access the documents they need, expediting shipping approval by 75 percent. Hands-on implementation and training prepared the IT team at Niles to manage their document management solution in house, reducing the total cost of ownership. ImageNow also elevated productivity by minimizing filing, manual document searches and other labor-intensive tasks.

The Challenge

• Limited functionality and instability of existing imaging system limits information availability and jeopardizes data integrity
• Paper-based processes compromise the timeliness of part approval, potentially delaying shipment to customers
• Complex document retrieval process delays customer service
• Find a product that can be managed in house

The Results

• Concurrent document access enhances collaboration and data is protected in a secure, central image repository
• Automated workflow speeds shipping approval by 75 percent
• Instant document access enhances responses to customer inquiries
• Independent administration of a low-maintenance document management solution