Municipal Employees Retirement System of Michigan

Member records

MERS uses ImageNow document imaging to process client information and increase workflow efficiency in the Member Records department. Seamless integration between ImageNow and the existing PeopleSoft HCMS environment facilitates instant access to all documentation and rapid response to customer inquiries. The combination of simplicity and reliability makes ImageNow almost maintenance-free, allowing the MERS IT staff to concentrate resources elsewhere.

The Challenge

• Dependence on previous document imaging vendor for regular maintenance and modifications
• Slow access to documents delays customer service and inhibits productivity
• Integration with existing PeopleSoft HCMS environment required

The Results

• Training, product flexibility and accessible telephone and web support ensure customer independence
• Single click access to all files enhances customer service and boosts efficiency
• Rapid integration complements PeopleSoft technology and provides immediate ROI