Michigan Education Special Services Association (MESSA)

Healthcare resources, disability, field service, group service, benefits, legal

MESSA replaced a document imaging system that was difficult to use and had limited functionality with the user-friendly, full featured ImageNow integrated document management, imaging and workflow suite.

ImageNow's ability to seamlessly integrate with any proprietary or third-party host application made it the perfect fit for a multi-department implementation at MESSA. Patented LearnMode technology facilitated rapid, non-programmatic integration with MESSA's RIMS and PeopleSoft systems. The tight link allows MESSA employees to retrieve the specific documents they need without leaving their host application screen, speeding customer service. Another benefit is the protection of customer information that ImageNow security features provide, as part of MESSA's HIPAA (The Health Insurance Portability and Accountability Act) compliance initiative.

The Challenge

• Host system integration
• Slow document retrieval from existing imaging system hinders response to customers
• HIPAA compliance
• Find a document management solution that is easy to use and administer

The Results

• Patented technology facilitated seamless integration with PeopleSoft and RIMS
• Instant, single-click access to all documents boosts customer service
• User- and drawer-level access privileges protect confidential customer information
• Intuitive interface is user-friendly and almost maintenance-free