Mercy Medical Center

Accounts payable, admissions, labor and delivery, medical records, physician practices

Administrators at Mercy Medical realized that paper processes were creating numerous time and cost inefficiencies, including storage overheads, delayed document access and misplaced files. Mercy selected ImageNow integrated document management, imaging and workflow to eliminate these challenges. ImageNow gives authorized users in multiple departments instant, single-click access to the documents they need to deliver timely patient care and to complete business tasks.

Replacing slow, paper-based workflow procedures with automated ImageNow workflow speeds the movement of documents between departments and individuals and allows managers to track the progress of every document throughout its lifecycle. If items are idle in work queues for more than two days, supervisors receive an e-mail notification that helps them ensure workers are processing documents in a timely manner.

Hands-on implementation and training helped prepare Mercy to manage ImageNow independently. News of the time and cost savings ImageNow delivers soon reached other areas of the organization, and Mercy intends to compound the advantages ImageNow offers by extending the product to the human resources, patient accounting, lab, radiology, scheduling, and cashier departments.

The Challenge

• Storage of paper documents is costly and space-consuming
• Time-consuming retrieval of paper documents
• Paper-based workflow delays key business processes
• Integration with host systems is required

The Results

• Documents stored electronically in the secure ImageNow repository
• Instant, single-click document access expedites pre-natal patient care
• ImageNow workflow features such as automatic document routing quicken billing and facilitate online check approval
• Seamless integration with Meditech and Misys Vision applications