“ImageNow is a huge time saver for the cash poster who deals with Blue Cross payments. Automatic importing and indexing freed up 3 to 4 hours that she used to spend each day manually processing these documents.”
Michele Wood
Systems Analyst
Martin Memorial Health Systems (MMHS), a multi-facility healthcare provider based in Stuart, Fla. uses ImageNow enterprise document management, imaging and workflow to overcome paperwork problems in the medical records and finance departments and the business office.
Before implementing ImageNow, the business office at MMHS found it challenging to retrieve documents older than two months. When patients called to enquire about their accounts, associates called the IT department to request imaging system storage platters. Once the correct platter was connected, the employees found the files and provided the required information. ImageNow eliminated customer service delays. Using patented technology, ImageNow integrated with MMHS’s Meditech HIS without programming, enabling users to retrieve documents from their Meditech screens with just one click. The results are improved customer service and increased productivity.