James Latham plc

Credit control, purchasing, delivery depots

When explosions rocked an oil refinery located near James Latham’s Hemel Hempstead (UK) headquarters in December 2005, the timber company was closed for four days as a safety precaution. At a time when other local companies were unable to function, ImageNow provided James Latham with peace of mind — and business continuity. Employees used the electronic document management solution to remotely access documents, allowing them to work from home until the office reopened.

ImageNow enables employees at James Latham to be more productive, as they no longer spend time manually sorting, filing and retrieving paperwork. A single click delivers any document right to an authorized user's desktop, allowing the company to provide customers with prompt service. Replacing slow, paper-based processes with advanced ImageNow workflow features such as automatic document routing helps James Latham easily distribute information between sites across the UK, speeding business processes. Workflow also makes it easy for managers to identify and eliminate process bottlenecks, further elevating productivity.

The Challenge

• Mailing documents between locations delays business processes
• Time wasted manually sorting, archiving and retrieving hard copies
• Hard copies susceptible to damage or loss
• Monitoring paper documents is difficult

The Results

• Anytime, anywhere document access enables faster invoice approval
• Automated document routing eliminates time inefficiencies
• Storing documents electronically in a secure repository facilitates business continuity
• Document histories provide detailed information about the progress of every page