International Medical Group

Claims processing

For more than a decade, International Medical Group (IMG) has delivered superior service and security to thousands of members in more than 150 countries. IMG receives claims from all over the world, so it was important that IMG find an imaging solution that could work with non-standard and multilingual forms. Just as critical was unimpeded access to documents within IMG’s proprietary claims application from any of the company’s global office locations.

The Challenge

• Proprietary claims application and other existing business applications across the enterprise required the same seamless integration
• Lack of immediate access to documents slowed business processes
• Paper files could only be accessed by one person at a time
• Manual filing procedures could compromise security of information and hinder HIPAA compliance

The Results

• Universal integration complements multiple in-house applications
• ImageNow Printer allows instantaneous electronic document capture and access to the information contained within them
• Eliminates threat of lost files and makes it possible for simultaneous access to a single document
• Provides different levels of security to departments and individuals, assisting HIPAA compliance initiatives