“ImageNow puts all the information we need to quickly answer inquiries at our fingertips. The result is increased customer satisfaction.”
Sue Steele
Assistant Vice President of Policy Service
Implementing ImageNow in multiple departments helped Illinois Mutual Life Insurance company speed turnaround time, elevate productivity and reduce the time it takes to answer a policy request by 75 percent. ImageNow integrated with multiple proprietary applications without programming, giving users in policy services, underwriting, sales and other departments instant access to supporting documents from the systems they work in daily. Instead of sending paperwork between departments, users route documents to colleagues electronically in ImageNow Workflow, resulting in faster policy processing and reduced redundant effort. When customers call with questions, IMLIC employees instantly retrieve specific policy documents using ImageNow, eliminating callbacks and boosting customer satisfaction.