"The adaptability of ImageNow had allowed us to grow the application as our company has expanded. It has helped us implement a sophisticated new workflow system. Once we decided there was something new we wanted to do with ImageNow, it was easy to put our plans into action."
Melinda Jaeger
Manager, Dallas Provider Relations Call Center
Health Management Systems is a national leader in revenue recovery and cost containment for government healthcare programs. The organization has recovered more than $2.5 billion from third parties on behalf of its clients and has active accounts in 24 states. Company expansion was accompanied by a dramatic increase in paperwork, which stifled the reimbursement cycle. ImageNow was selected as a long-term solution to HMS's ever-changing technology needs.
A combination of hands-on training and ease of use allows users to modify ImageNow to support their new, customer-centric workflow system. Reallocation of tasks, easier work assignment and the elimination of paper enables users to focus on revenue recovery. All documents are electronically routed to the relevant workflow queue, speeding HMS's reimbursement process. Storing all documentation in the secure ImageNow repository enables the rapidly growing organization to use office space more efficiently and comply with state and federal mandates.