Perceptive Software, Inc.

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Highlights
  • Integration: HELM
  • Departments: Consolidation, loan operations, loan servicing
  • Areas of Interest: Automated workflow, non-programmatic host system integration, instant document access

“ImageNow reduced the time it takes to process each student loan by 50 to 60 percent and eliminated the cost and time delays associated with mailing documents. It has also improved partner relations because sending documents electronically decreases manual labor for them.”

Ed McGowan

I.S. Manager

Education Services Foundation

Consolidation, loan operations, loan servicing

Replacing paper-based procedures with ImageNow automated workflow has reduced the risk of document misplacement, increased employee accountability and quickened student loans processing at Education Services Foundation (ESF). Employees instantly access the supporting documents they need to answer borrowers' inquiries immediately and managers monitor the progress of each document throughout its lifecycle.

The Challenge

The Results