"“It once took up to five days for mail to get to our claims adjusters, delaying processing. With ImageNow, they get the information the same day we receive it. This enables them to work more efficiently, so our insureds get what they need sooner. ImageNow has had a great impact on customer service.”
Jay Smith
IT Director and HR Director
Seamless integration between ImageNow and Diamond Insurance's ClaimZone claims management suite gave the company's claims adjusters instant access to the supporting documents they need to complete daily tasks. Instead of leaving their desks to retrieve documentation, employees in claims, underwriting and finance access supporting files from their ClaimZone, EAS and proprietary host application screens. This enables them to provide immediate service to customers and colleagues, which was not possible when using paper files.