Citizens First Bank
New accounts, loan operations, credit cards, bookkeeping, accounting, tellers, loan officers, senior management, branch management
Customer service has been improved and the risk of financial loss reduced at Citizens First Bank (CFB) since the deployment of ImageNow document management, imaging and workflow software by Perceptive Software.
The Challenge
- Slow information sharing between multiple
locations
- Manually processing paperwork inhibits
productivity
- Protect customer privacy
- Printing hard copies of reports is timeconsuming
and costly
The Results
- Instant document access from anywhere
speeds business processes
- Reduction in labor-intensive tasks gives
associates more time to spend with customers
- All information is safely stored in a central
electronic repository
- Advanced functionality makes reports
management more efficient