Braishfield Associates, Inc.

Underwriting, customer service, data entry, accounting

ImageNow supports Braishfield's intricate, 125-queue workflow system in the underwriting, accounting, data entry and customer service departments without disrupting existing processes. ImageNow routes Braishfield's customer correspondence, requests for information and all other documents to the appropriate workflow queue. Users have instant single-click access to documents, while ImageNow security features support full compliance with Sarbanes-Oxley and other federal mandates.

The Challenge

• Increased paper traffic dominates employees' time and slows processes
• Paper files often are misplaced, hampering customer service and threatening data security
• As the paper burden increases, so does the cost of storage and office supplies

The Results

• Instant, single-click access to all documents has helped cut turnaround time for the average sale in half
• All documents are stored electronically in the secure ImageNow repository
• Cost savings of a paperless office allowed Braishfield to recoup the ImageNow license fee within the first two years of deployment