Bon Secours Health System

Accounts payable

Bon Secours Health System delivers a comprehensive range of healthcare services to communities across the eastern United States. The organization selected ImageNow to optimize the advantages of its Lawson Financials software by eliminating paper inefficiencies. Patented LearnMode technology facilitated seamless integration between ImageNow and three versions of Bon Secours' Lawson applications, enabling AP users to view invoice images alongside the corresponding Lawson record to perform heads-up data entry.

With ImageNow, Bon Secours no longer mails boxes of paper files between local facilities and the central AP department, saving thousands of dollars in shipping costs per month. Users have instant, single-click access to all documents, and workflow features such as e-mail alarms help Bon Secours efficiently process around 60,000 invoices per month.

The Challenge

• Enterprise-wide initiative to centralize AP processes
• Process inefficiencies and financial cost associated with paper
• Lawson Financials system integration
• Slow, time-consuming workflow delayed invoice approvals and payment

The Results

• Easy capture and indexing of invoices upon receipt in Central AP
• Eliminated storage issues, shipping costs and increased staff productivity
• Single-click access to invoices enables simultaneous viewing with Lawson record and improves customer service
• Automated workflow streamlines approval cycle and allows management team to track and report on invoice status