Avis Europe plc

Database, customer service, accounts payable, accounts receivable, network accounting, treasury accounts

Avis Europe selected ImageNow integrated document management, imaging and workflow to facilitate easy information sharing between its new Business Support Center in Budapest, Hungary, and business offices across Europe. ImageNow and WebNow allow 430 users in six departments to instantly retrieve and simultaneously view document images that are stored remotely using ImageNow Content Server at collocation facilities in London and Frankfurt.

Immediate data access enables customer service representatives to answer inquiries immediately, without putting people on hold. ImageNow Mail Agent captures incoming invoices and other e-mail attachments, and imports them into ImageNow. They are automatically routed to the appropriate workflow queue and approved using an electronic stamp. This speeds invoice processing and eliminates the time inefficiencies associated with paper workflow.

Perceptive Software's unique, customer-focused approach includes hands-on implementation and training that has empowered Avis to administer ImageNow independently and without the limitations of a long-term maintenance agreement.

The Challenge

• Offices in 13 European countries must efficiently share documents
• High postage and office supply costs
• Stacks of paper delay accounting processes
• Requires host system integration
• Need a scalable document management application

The Results

• Instant, single-click document access from any remote location
• Distributing information electronically reduces overheads
• ImageNow speeds invoice approval and other procedures
• Rapid integration with multiple host applications without programming
• ImageNow provides time and cost savings in several departments