AmFed

Accounts payable, underwriting, claims, utilization management

AmFed is the largest provider of insurance and insurance-related services in Mississippi. As the organization added more customers, it was inundated with 2.4 million documents that created large storage and overhead expenses. AmFed estimates that using ImageNow electronic document management, imaging and workflow saves approximately $275,000 per year by reducing these costs and providing time efficiencies.

ImageNow also quickens AmFed's issuance of homeowner insurance policies and enhances customer service by giving associates instant, single-click access to all documents. The browser-based WebNow allows auditors to easily access AmFed's claim files without needing to visit the company's headquarters in Ridgeland, Miss. ImageNow's scalability has facilitated expansion to multiple departments.

The Challenge

• Complex, paper-based workflow system delays claims and policy issuance
• 2.4 million documents burden resources and processes
• Multiple homegrown and proprietary systems require integration

The Results

• Simplified workflow speeds approval cycles and increases productivity
• Secure ImageNow repository replaces paper files and is accessible with a single click
• Rapid, seamless integration with all business applications
• Using ImageNow saves AmFed approximately $275,000 per year in time efficiencies, reduction of office supplies and storage overheads and minimized legal fees and postage