All England Lawn Tennis Club

Debentures, accounts, ticket ballots

The All England Lawn Tennis Club (AELTC) is an organization rich in tradition. Perhaps best known by the public for Wimbledon, AELTC annually plays host to the world's most prestigious tennis championships. With the growing interest in Wimbledon, fielding the overwhelming requests for debentures and tickets became burdensome using manual processes. After the initial deployment of ImageNow in debentures, word of the solution's ease and rapid integration spread and so did its use in accounts and ticket ballots. With each successful rollout came greater confidence in AELTC's choice of ImageNow.

The Challenge

• Need for immediate access to paper documentation in response to inquiries
• Required solution to integrate with IBM iSeries computer system
• Desired a scalable solution that could grow through the enterprise as needed
• Wanted a cost-effective solution with minimal maintenance

The Results

• Single-click access to scanned documents improves customer service and invoice reconciliation
• ImageNow nonprogrammatic integration easily merged with existing system
• Initial deployment in debentures was easily expanded to accounts and ticket balloting departments
• ImageNow solution was reasonably priced and requires no additional cost to upgrade