Improve the response time and quality of your customer service with ImageNow by providing instant, integrated access to the documentation that supports a customer relationship management (CRM) record. ImageNow dramatically decreases the time it takes to respond to customer needs.
Whether it’s gaining immediate visibility to customer correspondence, product literature, documentation supporting customer orders or marketing campaign materials, Perceptive Software’s technology helps you build and maintain a complete electronic record for timely, knowledgeable customer interaction.
Associate all incoming customer correspondence with relevant records in your PeopleSoft applications.
Instantly determine the status of a claim, order or other customer request, efficiently answering queries and eliminating callbacks.
Your customer service reps can fax, print or e-mail requested documents without leaving their desks.
Secure electronic files minimize the potential for misfiled or lost transaction documentation.
Quickly and easily audit sales records in PeopleSoft against source documents and provide backup to auditors and regulatory bodies.
ImageNow dramatically decreases the time it takes to respond to customer needs by helping you build and maintain a complete electronic record for timely, knowledgeable customer interaction.